InTouch Projects: Expertise in Insurance Repairs and Major Loss Claims
With a wealth of industry knowledge, Intouch Projects possesses a deep understanding of the unique requirements associated with each project. We are committed to ensuring that all works are completed to the highest standard of service, leaving no room for compromise.
As we strive to establish ourselves as a leading tier one panel builder, we remain dedicated to maintaining and continuously improving our services. Our objective is to exceed all agreed service level agreements and key performance indicators (KPIs), setting a new benchmark for excellence in the industry.
At Intouch Projects, we believe that exceptional service is the foundation of our success. We prioritize open and transparent communication, actively listening to our clients' needs and concerns. By understanding their requirements, we can tailor our services to deliver solutions that not only meet but surpass their expectations.
Our commitment to excellence extends beyond project completion. We believe in establishing long-term partnerships with our clients, fostering trust and mutual growth. By consistently delivering superior results and exceeding service expectations, we aim to be the preferred choice for all insurance repair and restoration needs.
At Intouch Projects, we take great pride in our ability to deliver exceptional service and maintain the highest standards of workmanship. We continuously evaluate and refine our processes to ensure optimal efficiency and customer satisfaction. When you choose Intouch Projects, you can rest assured that your project will be executed with the utmost professionalism and attention to detail, guaranteeing a successful outcome.
InTouch Projects: Mobilizing an Expert Mobile Team for Unparalleled Service
Unmatched Mobility for Large-Scale CAT Events: InTouch Projects' Business Model
InTouch Projects has demonstrated exceptional agility and capacity in responding to significant hail events, leaving a lasting impact on the communities we serve. In the aftermath of the 2020 Rockhampton hail event, our dedicated team swiftly relocated staff and subcontractors from South-East Queensland to handle the overwhelming demand for repairs. With unwavering commitment, we completed over 3000 repairs for both residential and commercial properties, ensuring timely restoration and customer satisfaction.
Continuing our streak of remarkable responsiveness, the West Brisbane hail event of 2020 posed another challenge that required immediate action. With the involvement of our skilled personnel and meticulous coordination, Intouch Projects engaged in managing multiple simultaneous events. Despite the complexities, we have successfully closed out over 200 repairs to date, leaving a trail of satisfied customers in our wake.
These achievements stand as a testament to our unwavering dedication, expertise, and ability to mobilize resources swiftly and effectively. As we reflect on our past accomplishments, we remain steadfast in our commitment to delivering exceptional service, exceeding expectations, and providing seamless restoration experiences for our valued clients.
A Multifaceted Approach: Delivering Excellence in Repairs and Services
At Intouch Projects, our scope of works encompassed a wide range of essential services required for the successful restoration of properties affected by hail events. Roof replacements, internal repairs including plastering, carpentry, and painting, as well as plumbing and electrical services were among the key areas where our expertise shone through. Additionally, we provided invaluable support for emergency callouts and make-safes during the initial stages of these events, ensuring the safety and security of affected properties.
Our pivotal role as a tier one panel builder was instrumental in maintaining the momentum for our valued clients. By seamlessly executing a high volume of repairs, we helped them uphold their own service level requirements and key performance indicators, solidifying our reputation as a reliable and trusted partner.
The trust and continued partnership demonstrated by our clients are a testament to our unwavering commitment to exceptional service and the capacity to deliver as promised. We take great pride in the continuity of work provided to us, as it speaks volumes about our level of service and capability to consistently meet and exceed expectations.
While we continue to serve our long-standing clientele with business-as-usual (BAU) works across South-East Queensland and the Wide Bay region, we have also maintained an active presence in the Fitzroy region. To ensure uninterrupted coverage in this area, we have stationed a full-time supervisor/estimator in a home-based office. This strategic approach enables us to deliver seamless service and support to our clients, even in remote locations.
Reliable and Swift 24-Hour Emergency Response Service for Insurance Companies
Providing Responsive Makesafe Services and After-Hour Callouts
At Intouch Projects, we understand the urgency and unpredictability that comes with assisting customers affected by natural disasters and catastrophes. Our emergency services are designed to provide reliable and efficient support during these challenging times.
Our highly experienced team is well-equipped to handle a wide range of emergency situations, ensuring that we respond promptly and effectively. We prioritize the unique needs of each call-out, applying sensitivity and empathy in our approach to help customers navigate both the technical and emotional aspects of their situation.
With extensive training and expertise, we have the confidence to meet emergency response times and provide wide coverage, even in the most difficult and remote areas. Our services are not limited to South-East Queensland, as we have the capability to mobilize our resources to any location upon request or as required for event-related works.
In addition to our in-house team, we collaborate with trusted subcontracted restoration companies that are readily available to provide additional support when needed. This ensures that we can efficiently handle large-scale make safes during CAT events and other challenging circumstances.
At Intouch Projects, we are committed to providing top-notch emergency services, bringing peace of mind to our clients and assisting communities in times of crisis.
Exceeding Expectations in Makesafe Services
Intouch Projects takes great pride in our makesafe services, consistently surpassing the expectations set by RACQ. With a dedicated makesafe Coordinator, we prioritize prompt response times, aiming to have trades on site within a four-hour window from receiving a request.
To streamline our processes and enhance efficiency, we have implemented an innovative makesafe site report system. Our trades are equipped with this system, allowing them to complete and upload makesafe details and photos before leaving the site. This enables us to submit completion documents swiftly, usually within forty-eight hours.
Our comprehensive range of trade services ensures that we can address a wide spectrum of needs during makesafe operations. From roof tarping and securing damaged premises to plumbing and electrical isolation, temporary fencing, tree removalists, asbestos hygienists, removalists, and structural remediation, we have the expertise and resources to handle diverse challenges.
At Intouch Projects, we understand the importance of providing efficient and effective makesafe services, particularly during times of crisis. Our commitment to exceeding expectations, coupled with our skilled team and streamlined processes, allows us to deliver exceptional results in the critical task of securing and stabilizing properties after impacts or damages.
With our trusted makesafe services, clients can rely on Intouch Projects for swift response, meticulous attention to detail, and a high level of professionalism.
